OFFICE POLICIES
payment and card-on-file requirements
All clients must have a valid credit or debit card on file in order to book and hold an appointment at REGEN Society.
Booking Deposit for New Clients
All new-client appointments require a $100 booking deposit, which serves as a consultation fee and is applied toward your future service.
If a late cancellation or no-show occurs, this deposit becomes non-refundable (see policy below).
Credit Card Processing Fee:
All credit card transactions are subject to a 3% processing fee at checkout.
This fee helps offset the cost of secure and compliant credit card processing so we can continue investing in top-tier technology, training, and patient care.
Alternative Payment Options (No Fee)
To avoid the processing fee, we gladly accept:
- Debit cards
- Cash
- HSA/FSA cards (where eligible)
- Bank transfers (for packages, memberships, and select services)
No show policy & Late Cancellations:
We understand that life happens; however, appointment times are reserved exclusively for you.
- Appointments must be canceled or rescheduled at least 48 hours in advance.
- If an appointment is canceled or rescheduled within 48 hours, the $100 booking deposit will be forfeited as a fee for the provider’s reserved time.
Your cooperation allows us to respect the time of both our providers and clients, and helps maintain optimal scheduling availability.
REFUNDS:
All sales on treatments, products, and services are final.
If you are unsatisfied with your experience, please contact our office within 48 hours so we can address your concerns. Your satisfaction and overall experience are extremely important to us, and we are committed to ensuring your care meets the highest standards.
