OFFICE POLICIES
payment and card-on-file requirements
All clients must have a valid credit or debit card on file in order to book and hold an appointment at REGEN Society.
Credit Card Processing Fee:
All credit card transactions are subject to a 3% processing fee at checkout.
This fee helps offset the cost of secure and compliant credit card processing so we can continue investing in top-tier technology, training, and patient care.
Alternative Payment Options (No Fee)
To avoid the processing fee, we gladly accept:
- Debit cards
- Cash
- HSA/FSA cards (where eligible)
- Bank transfers (for packages, memberships, and select services)
No show policy & Late Cancellations:
We understand that life happens; however, appointment times are reserved exclusively for you.
Nonmembers: $100 cancellation fee for cancellations within 24 hours or no-shows.
Society Members: One waived late-cancellation fee per calendar year as a membership courtesy.
Additional member cancellations: $100 fee, consistent with all other patients.
If you need to reschedule, simply let us know at least 24 hours before your appointment and there is no fee.
Your cooperation allows us to respect the time of both our providers and clients, and helps maintain optimal scheduling availability.
REFUNDS:
All sales on treatments, products, and services are final.
If you are unsatisfied with your experience, please contact our office within 48 hours so we can address your concerns. Your satisfaction and overall experience are extremely important to us, and we are committed to ensuring your care meets the highest standards.
